At Zander Fixes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help! Please read our Return and Refund policy below.
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, your item must be:
- Unused and in the original packaging.
- In the same condition that you received it.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products.
- Sale items or gift cards.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team through our contact form to request a return authorization.
- Provide your order number and details about the item(s) you wish to return.
- Once your return request is approved, we will provide you with instructions on how to return the item.
4. Shipping Costs
You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days, depending on your card issuer’s policies.
6. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will work with you to resolve the issue, which may include a replacement or refund.
8. Questions?
If you have any questions regarding our Return and Refund policy, please reach out to us at [email protected].